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Returns

Returns & Exchanges

It is our mission to offer the best products in the world and deliver stellar customer service.  Part of that is making the return and exchange process as easy as possible.  If you aren't satisfied with your purchase, let us know within 14 days of receiving your item and we'll make every effort to make things right.  All claims filed after 14 days will not be approved.

 

Return & Exchange Process 

In order to initiate a return or an exchange, please contact our Customer Service team via email or phone.  An RMA # will be issued and shipping fees will be incurred by the customer.  For Returns, this fee will include the cost to ship the product back to our warehouse as well as a restocking fee for certain products.  For Exchanges, this fee will include the cost to ship the product back to our warehouse and the cost to ship the replacement item back to our customers.  As we work with multiple warehouses, we will reach out to you with the appropriate address for return. 

 

Returns

 Please check the product page "returns" tab for details on the return policy for the specific product.  Each product will have the one of the following type of return policies:

  • Product can be returned and requires the customer pay for the return shipping cost.
  • Product can be returned and requires the customer pay for the return shipping cost in addition to a restocking fee (typically 10% but may vary).
  • Product cannot be returned as it is a final sale item.

Items without original packaging will not be approved for returns.  Clothing must not be worn, washed or damaged and returned in the original condition. Once our warehouse receives the return, validates that the purchase was returned within 14 days of original purchase, and items are in original condition, a refund will be given.

 

To speed your return, just log into your account, go to "My Order History" and follow the directions for return.

 

Questions?

Please contact us here for an immediate response.  We strive to return all emails within 24 hours.   Thank you!